CRITERIA AND INDICATORS FOR EVALUATING THE EFFECTIVENESS OF BUSINESS PROCESS MONITORING
Keywords:
Business process monitoring, efficiency evaluation, performance indicators, digital technologies, KPI, customer satisfaction, innovation, flexibility, economic efficiencyAbstract
This study examines the criteria and indicators used to evaluate the effectiveness of business process monitoring in modern enterprises. Effective monitoring is essential for improving operational performance, optimizing resource utilization, and enhancing strategic decision-making. The research highlights key evaluation dimensions, including time efficiency, process effectiveness, quality, economic performance, customer satisfaction, and process stability. In addition, factors such as flexibility, innovation activity, and the human element are identified as critical components influencing overall business efficiency. The study emphasizes the importance of using integrated indicators and additional coefficients, supported by analytical methods such as correlation and other quantitative approaches, to ensure reliable assessment. The findings suggest that the implementation of advanced monitoring systems, digital technologies, and modern management practices significantly contributes to sustainable business development and increased competitiveness in a dynamic economic environment.
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