ANALYSIS OF THE PRACTICE OF IMPROVING BANK SERVICES IN COMMERCIAL BANKS.
Keywords:
remote banking services, internet banking, mobile banking, Bank-Client, online bankingAbstract
This article scientifically and theoretically examines the importance of remote banking services in commercial banks and the possibilities for expanding their service channels. In particular, the advantages of mobile banking applications and their role in creating convenience for customers and increasing the level of use of banking services are analyzed. Furthermore, the impact of the development of remote banking services on the profitability of bank assets is evaluated based on statistical data from commercial banks of Uzbekistan.
References
Decree of the President of the Republic of Uzbekistan No. PQ-3620 dated March 23, 2018, "On Additional Measures to Increase the Accessibility of Banking Services."
Dietz, M., Jenkins, P., Kapashi, R., Lemmerle, M., Mehta, A., & Quetti, L. (2018). New rules for an old game: Banks in the changing world of financial intermediation. McKinsey Global Banking Annual Review.
Chakrabarti, S., Chakrabarti, S., Bhandari, A. K., Saha, D., & Majumder, R. (Eds.). (2024). Perspectives in Finance and Digital Transformations in Business. Taylor & Francis.
National Encyclopedia of Uzbekistan — Classification of bank operations into active and passive types.
Gomber, P., Koch, J., & Siering, M. (2017). “Digital Finance and FinTech. Business & Information Systems Engineering Journal”.
Statistical Bulletin of the Central Bank of the Republic of Uzbekistan, 2018-2021.
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