• Javlon Zoilboev Lecturer of Administrative and financial law department at Tashkent State University of Law
  • Damian Cyman Assistant professor University of Gdańsk


Consumer protection, human rights, public policy, legislation, legal system, guarantees, distance contracts.


Consumer protection is a very wide-ranging issue and needs to be given appropriate attention. It plays an important role in ensuring the proper functioning of free-market economies. A properly informed consumer, who takes rational decisions about the goods and services offered to him and equipped with appropriate procedures to enable him to assert his rights, protected by state institutions, is one of the pillars of a free and competitive market.

The aim of this article is to present the key regulations falling within the scope of consumer protection in Uzbekistan and the European Union. The paper identifies the legal regulations aimed at protecting fundamental consumer rights, the way in which those rights are regulated, objectives and purpose of such arrangements.

Part one presents consumer protection in the legal system in Uzbekistan, taking into account legal changes and reforms aimed at broadening the scope of this protection. The second part presents how consumer protection is achieved in the European Union and the areas that have been identified as fundamental to achieving full and effective protection. The article ends with conclusions summarising the analyses carried out.


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Legal Acts

Bulletin of the Oliy Majlis of the Republic of Uzbekistan, 1996-y., Article 59 of 5-6//

Presidential decree “On measures to radically improve the legal and institutional system of protection of consumer rights”. National database of legislation data, 12.09.2019-y., 06/19/5817/3732-SEC// /

National database of legislative data, 21.04.2021-y., 03/21/683/0375-number//

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Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council, OJ L 149, 11.6.2005, p. 22–39

Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services, OJ L 271, 9.10.2002, p. 16–24

Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council, OJ L 304, 22.11.2011, p. 64–88

Directive 2014/65/EU of the European Parliament and of the Council of 15 May 2014 on markets in financial instruments and amending Directive 2002/92/EC and Directive 2011/61/EU, OJ L 173, 12.6.2014, p. 349–496

Directive 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, OJ L 337, 23.12.2015, p. 35–127

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